User Interface, Product &
Health, Hospital, Medical, Management, Service Design, Research, User Experience, User Interface, User Journey, Prototyping, Usability.
Lead UX/UI and Interaction Designer | Product Designer
System design and product planning of a digital solution (mobile and desktop) for optimizing healthcare work schedules and hospital development.
End-to-end design process: user experience design (information architecture, flow-charts and wireframes), user interface design, creation and management of the design asset library on Figma, and elaboration of low to high fidelity prototypes.
Elaboration of qualitative & quantitative user research, and active participation in usability testing and customer follow-up, acting as a design advocate and communication link between the business owners, developers and users (familiar and unfamiliar with the technology).
Responsible for conducting onboarding training workshops at the clients' healthcare facilities: teaching and assisting doctors, medical staff and office workers on how to use the Medtime App.
Medtime, being a forward-thinking young Start-up company, provided a very favourable environment that encouraged deep ownership and accountability, where every team member not only had autonomy, but was also a wearer of many hats - a situation in which I absolutely love being immersed.
Medtime is a large-scale digital platform for medical work-schedule management, currently in use by "Hospital das Clínicas" (HCFMUSP), which is considered the largest hospital complex in Latin America.
Multiple hospital departments struggled to keep track of medical work schedules and arrangements, as most medical shifts were exchanged between doctors via message apps (like WhatsApp) or oral communication.
The efforts for maintaining an updated, real-time medical call schedule were incredibly work-demanding, and costly.
Medical departments had different document standardization: all medical work information were to be processed and coordinated under the same templates, resulting on extra-work and longer processing times of payment reports.
Subject to human-error: medical shifts being exchanged manually or via analogical methods could result in inaccuracies, with the potential of bringing harm to hospital patients.
Achieved benefits of our digital platform:
Increase of communication transparency between medical teams.
Easy access to real-time day & night medical call schedules (Web and Mobile).
Reduction of 70% of time spent on medical payment reports.
Efficiency raise of 20% in the creation of automated medical reports.
Sign Up screen
My Schedule | View
The health professional can view their calendar medical shifts and events.
(that could be from different Health Institutions or Hospitals)
My Team's Schedule | View
This view also shows the medical shifts and events of their team's colleagues.
(can show multiple teams from different departments)
Medical Shift/Call Exchange Feature
Requesting medical shift/call exchange
The user chooses a colleague they want to swap medical shifts with.
The list only displays the professionals who have medical permission to be responsible for the shift.
Selecting the shifts to be swapped
The user offers a medical shift of their own to their colleague.
Then, they choose an available medical shift of their colleague. (The request will be sent forward for approval first.)
Overview of the medical shift/call exchange request
All details can be revised by the users,
before sending the request for approval.
(After the request is approved by their colleague and the hospital management, their agendas are updated).
Optimizing Health and Medical Activities
Medtime platform was also designed for centralizing patient research. Doctors and medical staff could create & customize questionaries, send consent forms, and compile data. The data would then be compiled by the system, and transformed into dashboards or reports for medical use.
Patients invited to participate in the hospital's research could consult and review the study background and overview.
In case the patient agrees to participate, they could fill the consent form and submit their information in a quick and convenient way.
Doctors and medical staff can create not only questionnaires, but also collect samples or photos, that could be captured and submitted by the device.